Information We Collect

Lk Bennett may collect information that you provide directly, information related to your orders, and certain technical information collected when you use our website.

• Contact details, such as your name, email address, shipping address, and billing address
• Order details, such as products purchased, order number, delivery information, and return or exchange requests
• Account information, if you create or use an account on our website
• Customer service messages, including questions, support requests, and related attachments or photos
• Marketing preferences, including email subscription status and communication preferences
• Website usage information, such as pages viewed, device type, browser type, and general interaction data

How We Use Your Information

We use customer information to operate our store, process orders, provide support, improve the shopping experience, and communicate with customers.

• To process and fulfill orders
• To send order confirmations, shipping updates, and service messages
• To respond to customer service inquiries
• To manage returns, exchanges, refunds, and order-related requests
• To improve website performance, product presentation, and customer experience
• To help protect against fraud, misuse, unauthorized activity, and security issues
• To send email marketing messages when you have subscribed or otherwise agreed to receive them
• To comply with applicable operational, accounting, tax, and recordkeeping needs

Order Processing

When you place an order with Lk Bennett, we use the information you provide to confirm your purchase, process payment, prepare the order, arrange delivery, provide updates, and manage post-purchase support.

We may also use order information to help resolve delivery issues, review return or exchange requests, and respond to questions about your purchase.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Lk Bennett does not need to store full credit card numbers in order to process your order.

Payment information is handled by the applicable payment processor to complete transactions, verify payments, help prevent fraud, and process refunds where applicable.

Cookies and Analytics Tracking

Lk Bennett uses cookies and similar tracking technologies to support website functionality, remember preferences, understand website performance, and improve the shopping experience.

Cookies may help us recognize your browser, keep items in your cart, measure page activity, review general usage trends, and improve site navigation. You can usually manage or disable cookies through your browser settings, but some website features may not work properly without them.

Email Marketing

If you subscribe to Lk Bennett email marketing, we may use your email address to send product updates, promotional messages, store news, and other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@lkbennettoutlet.com.

Service Providers

We may share limited information with service providers that help us operate our store and provide customer services. These providers may support functions such as order fulfillment, payment processing, delivery, website hosting, customer support, email communications, analytics, fraud prevention, and technical operations.

Service providers are expected to use customer information only as needed to provide services to Lk Bennett and to protect that information appropriately.

Data Security

Lk Bennett uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, website, or electronic transmission can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending sensitive payment details by email.

Data Retention

We keep customer information for as long as reasonably necessary to provide services, process orders, respond to inquiries, maintain business records, meet operational needs, resolve disputes, prevent fraud, and comply with applicable recordkeeping obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for our business needs.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access to your information, ask for corrections, request deletion, object to certain uses, withdraw consent, or request a copy of certain information.

To make a privacy request, please contact us at support@lkbennettoutlet.com. We may need to verify your identity before completing certain requests.

Children’s Privacy

Lk Bennett is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

International Users

If you access or shop with Lk Bennett from outside the country where our website operations or service providers are located, your information may be processed or stored in a different location than where you live.

By using our website or providing information to us, you understand that your information may be handled as described in this Privacy Policy.

Policy Updates

Lk Bennett may update this Privacy Policy from time to time to reflect changes in our store operations, website features, or privacy practices.

When updates are made, we will revise the “Last updated” date near the top of this page. Your continued use of our website after updates are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact Lk Bennett customer support at support@lkbennettoutlet.com.