30 Days Free Returns

You may request a return for eligible items within 30 days of receiving your order. To begin a return, customers must contact our customer service team first to receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, items must meet the eligibility requirements below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item should include original tags, labels, packaging, and any included accessories where applicable.
• The item must not be damaged, altered, stained, scented, or show signs of wear caused after delivery.
• Proof of purchase, such as an order number or confirmation email, may be required.

Item Condition

Returned items are inspected after they are received. Items that do not meet our return condition requirements may be declined or returned to the customer where applicable.

Please take care when trying on items. Footwear should be tried on indoors and returned with the original shoe box and packaging when applicable.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, condition, or promotional reasons.

• Items marked as final sale or non-returnable at the time of purchase
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items missing original tags, packaging, or required components
• Gift cards or store credit, where applicable
• Personalized, customized, or made-to-order items, where applicable
• Items returned without first contacting customer service for return instructions

How to Start a Return

Before sending back any item, please contact our customer service team at support@lkbennettoutlet.com to receive the correct return instructions and return details.

Please include the following information in your message:

• Your full name
• Your order number
• The email address used at checkout
• The item or items you would like to return
• The reason for your return request
• Photos, if the item arrived damaged, defective, or incorrect

Return Shipping Cost

Lk Bennett offers 30 Days Free Returns for eligible items. Our customer service team will provide the return instructions and return details after your request is reviewed.

Any return sent without contacting customer service first may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility and item condition requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges, duties, taxes, or additional fees may not be refundable unless required by applicable policy or the issue was caused by an error with the order.

Exchanges

If you would like a different size, color, or item, please contact customer service before sending anything back. Exchange availability may depend on current stock and item eligibility.

If an exchange is not available, our team may advise you to return the eligible item and place a new order.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us at support@lkbennettoutlet.com as soon as possible.

Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label where applicable. Our customer service team will review your request and provide next steps.

Final Sale Rules

Items marked as final sale, clearance final sale, non-returnable, or otherwise excluded from returns at the time of purchase may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Please review product and checkout details carefully before completing your purchase.

Contact Information

For return requests or policy questions, please contact Lk Bennett customer service at support@lkbennettoutlet.com.

Please contact our customer service team at support@lkbennettoutlet.com to receive the correct return instructions and return details.